Privacy Policy

This privacy policy (“Policy”) describes how JTC Interactive, FZCO and its affiliates (“us”, “we”, or “our”) collect, use, and share information about you when you use our mobile application (the “App”). We may change our Policy from time to time. We encourage you to review the Policy whenever you access the App to stay informed about our information practices and the choices available to you. If you have any questions about the Policy, please contact us at info@jtcinteractive.com.

1. Information We Collect

We collect information about you when you use the App, including the following:

• Information you provide to us: We collect information you provide directly to us when you use the App. This may include information you provide when you create an account, such as your name, or email address. We may also collect information you provide when you communicate with us, such as feedback or customer support inquiries.
• Information we collect automatically: When you use the App, we may collect certain information automatically from your device. This may include information about your location, device type and unique device identifier, IP address, device software, and hardware. We may also collect information about your usage of the App, such as the features you use and the content you access.

2. How We Use Your Information

We use the information we collect to operate and improve the App, as well as for the following purposes:

• To provide the services and support your request: We use the information we collect to provide the services and support you request, such as allowing you to create an account and access the App.
• To communicate with you: We may use the information we collect to communicate with you, such as to respond to your customer support inquiries or to send you promotional messages.
• To improve the App: We may use the information we collect to understand how the App is being used and to identify and fix issues or to make improvements.
• To comply with legal obligations: We may use the information we collect to comply with legal obligations, such as to respond to a subpoena or to protect the rights, property, or safety of us or others.

3. Sharing Your Information

We may share the information we collect with the following third parties:

• Service providers: We may share the information we collect with service providers who perform services on our behalf, such as hosting or maintaining the App or providing customer support.
• Business partners: We may share the information we collect with business partners for the purpose of providing the services or features offered through the App.
• Legal requests: We may disclose the information we collect in response to a legal request, such as a subpoena or court order.
• To protect the rights, property, or safety of us or others: We may disclose the information we collect if we believe it is necessary to protect the rights, property, or safety of us, our users, or others.

4. Your Choices

You have the following choices regarding the information we collect and how we use it:

• Opting out of promotional messages: You can opt-out of receiving promotional messages from us by following the instructions in those messages.
• Location information: You can disable the location feature on your device at any time or use the privacy settings on your device to manage the location services provided to the App. Please note that some features of the App may not be available if you disable the location feature.
• Device information: You can use the settings on your device to control the information that is collected and shared by the App.

5. Data Retention and Account Termination

We will retain the information we collect for as long as your account is active or as needed to provide you with the services and support requested. If you wish to cancel your account or request that we no longer use your information to provide you with the services, you may do so by contacting us at info@jtcinteractive.com. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

7. Third-Party Links

The App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these third parties before providing them with your personal information.

8. International Data Transfer

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we will take steps to ensure that your personal information is treated securely and in accordance with this Policy.

9. Changes to this Policy

We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review the Policy whenever you access the App to stay informed about our information practices and the choices available to you. Effective as of 21 December 2022